CLIENT: an individual having made an order of SERVICES and being the CONTRACT holder.
CONTENT: all components such as text, images, audio, video, programs and in general, all information of any kind made available online through the Internet by means of the SERVERS. The CONTENT includes, in particular, all the components of the website(s) placed online by the CLIENT, including components provided by third parties, such as the users of such website(s), by any means whatsoever (discussion forum, blogs, etc.).
CONTRACT: all contractual documents consisting of the present Terms and Conditions and any other document that refers to these Terms and Conditions.
PLANETHOSTER: refers to PLANETHOSTER Inc., as the provider of the SERVICES, located at 4416 Louis B. Mayer, Laval (Quebec) H7P 0G1, Canada and which can be reached by telephone at:
SERVERS: secure hardware platform administered and maintained by PLANETHOSTER on its premises, to which the CLIENT can transfer the CONTENT via the Internet, in particular to make it accessible to the public on the Internet. PLANETHOSTER’ servers are located in Europe (France + Switzerland) and Canada (Quebec).
SERVICES: the services offered by PLANETHOSTER to CLIENTS, including the supply of the following services and any other related service:
E-mail hosting.
Provision of domain names.
Various website hosting solutions accessible to the general public on the Internet network by means of the SERVERS, including, among others, shared hosting, resale of shared hosting plans, dedicated server hosting, virtual dedicated server hosting, online shop hosting, and any other service of the same kind, which may be provided by PLANETHOSTER.
ARTICLE 2 | ACKNOWLEDGMENT AND ACCEPTANCE OF THE CONTRACT
2.1 The use of the SERVICES by any CLIENT implies acceptance of the CONTRACT.
ARTICLE 3 | ENFORCEABILITY OF THE GENERAL TERMS AND CONDITIONS OF SALE
3.1 The CONTRACT applies to the SERVICES. Any provision imposed by the CLIENT conflicting with the terms will be void and of no effect unless specifically agreed to by PLANETHOSTER, regardless of the time at which it may have been brought to PLANETHOSTER’s knowledge.
3.2 No provision of the present CONTRACT, even if not applied, shall be interpreted or construed as a waiver of PLANETHOSTER’s right to rely upon the same on future occasions.
3.3 If any provision of this CONTRACT is not applicable, its ineffectiveness will not affect the remaining provisions of the Terms and Conditions.
ARTICLE 4 | DESCRIPTION OF SERVICES
4.1 PLANETHOSTER undertakes to provide the SERVICES to the CLIENT.
4.2 PLANETHOSTER makes technical assistance available to the CLIENT in connection with the SERVICES by email, Live Chat and through the member area. The means of communication are displayed on this link: https://www.planethoster.com/en/Contact.
4.3 PLANETHOSTER endeavors to offer 24/7 access but is unable to guarantee such access due to the nature of the network.
ARTICLE 5 | OBLIGATIONS AND RESPONSIBILITIES OF THE CLIENT
5.1 The CLIENT confirms having verified that the SERVICES meet his/her needs and that PLANETHOSTER has provided him/her with all the information and advice necessary to enter into this commitment knowledgeably and willingly.
5.2 The CLIENT is responsible for the CONTENT, i.e.:
(a) the Websites, the content of the information transmitted, disclosed or collected, their operation and their update, and any other files, in particular files of addresses.
(b) the scripts and programs that he/she uses in his/her hosting space.
5.3 Under no circumstances is the CLIENT authorized to use the SERVICES to host the following on his/her site:
Website related to content sharing/video streaming on any shared hosting services.
Matters related to racism.
Matters that are excessively violent.
Pro-terrorism sites.
Sites that go against applicable laws.
Peer-to-peer (P2P) software.
With respect to adult websites:
It is prohibited to create a website related to zoophilia, necrophilia and pedophilia.
All models are required to be over 18 years of age.
5.4 The CLIENT must, at all times, keep a personal backup of his/her CONTENT on his/her personal computer or any other backup device.
5.5 The CLIENT must use the SERVICES reasonably, responsibly, and in compliance with the use intended by PLANETHOSTER. The CLIENT must, in particular, make sure that the programs do not cause the SERVERS on which they are deployed to fail or become saturated (with respect to disk resources, CPU or memory).
5.6 The CLIENT undertakes to use the SERVICES in compliance with the law, including:
5.6.1 respect third parties’ rights, and particularly third parties’ personality, and intellectual property rights such as copyrights, patents or trademarks.
5.6.2 any legislation and regulation aimed at controlling the exports and the imports of the United States and that of other countries.
5.6.3 any policy implemented by PLANETHOSTER.
5.7 The CLIENT agrees that his/her contact details and other personal information may be used by PLANETHOSTER for the sole purposes stated in the Privacy Policy available on the website.
5.8 The CLIENT acknowledges that he/she is responsible for any activity on its PLANETHOSTER account or via such account. The CLIENT therefore undertakes to protect the confidentiality of his/her password.
5.9 The CLIENT is entitled to one data restoration of his/her MySQL database per month for free if PLANETHOSTER is not responsible for the incident. PLANETHOSTER retains the right to charge an extra fee if the CLIENT exceeds this quota. Data restoration requests are made by tickets.
5.10 Data restoration is unlimited and can be made via the CLIENT’s hosting control panel at all times (when the SERVICES consist of the shared hosting, resale or E-commerce only).
5.11 PLANETHOSTER and the CLIENT undertake to notify each other by email or via the member space of any problem in connection with the performance of the SERVICES.
5.12 PLANETHOSTER and the CLIENT agree to maintain their interactions in a respectful manner.
ARTICLE 6 | PROPERTY RIGHTS
6.1 Some of the SERVICES enable the download, upload, storage, sending or reception of CONTENT. The CLIENT retains all intellectual property rights to this CONTENT.
6.2 However, the use of the SERVICES does not convey any right over intellectual property rights on the SERVICES or the CONTENT that may be accessed thereby. The CLIENT agrees not to use any CONTENT obtained through SERVICES without prior permission of the CONTENT owner, unless authorized by law. The CONTRACT does not convey a right to use any trademark or logo displayed on the SERVICES. The CLIENT is not permitted to remove, hide, or modify the legal notices set out in the SERVICES or with the SERVICES.
6.3 When the CLIENT imports, submits, stores, sends or receives CONTENT to or through SERVICES, it grants a worldwide license to PLANETHOSTER (and to any person working with PLANETHOSTER) for the use, web hosting, storage, reproduction, modification, creation of derivative works (translations, adaptations and other modifications aimed at improving the functioning of CONTENT through SERVICES), communication, publication, public representation, public display of this CONTENT. The rights thus granted are limited to the exploitation, promotion or improvement of the SERVICES, or to the development of new SERVICES. This authorization is provided for the entire legal length of protection of the CONTENT. The CLIENT warrants it has all rights required to grant this license with respect to the CONTENT subject to SERVICES.
6.4 PLANETHOSTER gives the CLIENT a personal, worldwide, royalty-free, non-assignable and non-exclusive license to use the software, which is provided by PLANETHOSTER as part of the SERVICES. This license is exclusively intended to allow the CLIENT to use and benefit from the SERVICES provided by PLANETHOSTER, in accordance with the CONTRACT. Except for the resellers plans, the CLIENT shall not be entitled to copy, modify, distribute, sell or rent all or a part of the SERVICES or of the softwares that are part of it. Similarly, the CLIENT shall not be entitled to decompile or otherwise attempt to extract the source code of the software, except in those cases where the right to decompile is permitted by law and within the limits allowed by law, or where the CLIENT has obtained PLANETHOSTER’s prior written permission.
6.5 Some of the software used as part of the SERVICES may be made available under the terms of an open source license provided by PLANETHOSTER. The open source license may contain provisions which expressly take precedence over the CONTRACT.
6.6 PlanetHoster may occasionally in events, conferences and specialized publications on professional markets, avail themselves of services provided to the CLIENT as well as on its commercial documents and/or booklets, unless the CLIENT expressly stated otherwise.
ARTICLE 7 | DOMAIN NAMES
7.1 Domain names are subject to registry fees, as well as ICANN fees for some. The list of applicable domain name prices can be found on the following webpage: https://www.planethoster.com/en/Domain-Names.
7.2 The CLIENT owns all rights in connection with its domain name chosen from PLANETHOSTER. PLANETHOSTER will transmit to the CLIENT upon written request an authorization code in order to transfer the domain to another service provider.
7.3 After receiving an order for a domain name from the CLIENT, PLANETHOSTER submits the registration to the concerned registry. PLANETHOSTER has no control over the domain availability, and cannot be held responsible if it becomes unavailable or if specific conditions for its registration are required.
7.4 The CLIENT undertakes to notify PLANETHOSTER no later than 30 days following any incident related to its domain name. In the absence of any communication, PLANETHOSTER cannot be held responsible for any loss of the domain name or for all damage that may result therefrom.
ARTICLE 8 | CONFIDENTIALITY AND PERSONAL INFORMATION
8.1 Each of the parties shall consider as confidential, for the duration of SERVICES and after their expiry, any information, documents, systems, know-how, formulas, or any data from the other party of which it may have become aware during the performance of the CONTRACT, and shall not disclose them to any third party nor use them outside of the requirements of the CONTRACT.
8.2 PLANETHOSTER undertakes to take all reasonable precautions to ensure the physical protection of the data and programs entrusted by the CLIENT.
8.3 All employees of PLANETHOSTER have signed employment contracts which include a confidentiality provision and a non-disclosure provision with respect to the information transmitted by the CLIENT, including any personal information.
8.4 The CLIENT expressly agrees that PLANETHOSTER shall transmit the information required by its business partners (i.e the CLIENT’s postal and telephone details) in order to provide the SERVICES, including Afilias, Afnic, Arin, CIRA, cPanel, DnsBe, Eurid, ICANN, Ldns, Ripe, Switch, Verisign and Your public Interest registry. It is understood that these business partners may change and that the CLIENT agrees that the personal information as referred to in this paragraph may be transmitted to any other business partner.
ARTICLE 9 | DURATION OF THE SERVICES
9.1 The CLIENT chooses the duration of the SERVICES at the time of placing the order.
9.2 Unless the CLIENT otherwise provides notice in the manner described hereafter, the SERVICES shall be automatically renewed for an indeterminate term.
ARTICLE 10 | PRICE AND BILLING
10.1 All prices shall include all taxes and be payable in the currency chosen by the CLIENT, including Canadian dollars, U.S dollars and euros.
10.2 Prices will not be reviewed during the SERVICES provided in accordance with section 9.1. Prices can, however, be reviewed thereafter, in accordance with section 15.1.
In the interest of the CLIENT, PLANETHOSTER undertakes to maintain the most competitive rate possible for the various current and future offers. However, constraints beyond the control of PLANETHOSTER sometimes justify adjustments. For this reason, PLANETHOSTER reserves the right to adjust the prices of services, licenses and consulting at any time according to market fluctuations.
10.3 Available payment methods for the SERVICES are: bank transfer, VISA, MasterCard, American Express, Paypal and Moneybookers (Skrill). Transaction costs must be paid by the CLIENT.
10.4 By default the renewal of the SERVICES is automatic. The CLIENT may disable this option in the “service” tab of the PLANETHOSTER member space, no later than 30 days before the end of the SERVICES chosen by the CLIENT in accordance with Article 9.
10.5 When the CLIENT chooses to pay by credit card, the system will automatically debit any new invoice amount 15 days prior to the expiry of the original CONTRACT, i.e. 15 days before the SERVICES’ renewal. In the event of failure, the CLIENT will be notified by email and shall, therefore, pay for the SERVICES in any other manner provided for by the CONTRACT.
10.6 A 10% late payment fee shall be applied to any amount which remains owing as of the due date.
20 €/$USD/$CAD/GBP fees will be applied for any manual manipulation required to reactivate the service.
A fee of 40 €/$USD/$CAD/GBP is added after five days of late payment for the reactivation of a cPanel license.
10.7 Should the CLIENT fail to pay, the hosted CONTENT shall be deleted 15 days after the due date.
10.8 Credits on PLANETHOSTER accounts are not refundable.
10.9 PLANETHOSTER cannot be held responsible for preauthorized payments carried out by third parties (ex: Paypal, Skrill, etc.).
10.10 PLANETHOSTER charges a minimum of 5 €/$USD/$CAD/GBP per transaction.
For invoices lower than 5 €/$USD/$CAD/GBP, the same amount is charged and the difference is credited to the CLIENT's account.
10.11 PLANETHOSTER charges a fee of 25 €/$USD/$CAD/GBP for any request to modify the access restrictions of a customer account. As an exception, the first deactivation of two-factor authentication (2FA) is free of charge. Thereafter, a fee is charged to cover the time required by our team to carry out security checks, including validation of identity documents. The aim of PLANETHOSTER is to respond quickly to customers, but in a secure manner (to avoid fraudsters, among other things).
10.12 In case of a banking opposition, PLANETHOSTER will charge the related merchant fees in addition to suspending all customer services. The only way to remove the suspension is a full payment by bank transfer.
10.13 PLANETHOSTER reserves the right to charge a fee of 60 €/$USD/$CAD/GBP for the analysis of each complaint of abuse made against the CLIENT (such as a copyright claim, for example).
ARTICLE 11 | STORAGE AND OTHER LIMITATIONS
11.1 A storage capacity shall be allocated to the CLIENT depending on the selected SERVICES. The CLIENT may purchase additional storage space from PLANETHOSTER. Exceeding any applicable or reasonable bandwidth limit or storage capacity is forbidden and may prevent the CLIENT from performing backups or adding CONTENT. If the use of the SERVICES by the CLIENT or any other behavior, whether intentionally or not, threatens PLANETHOSTER’s ability to provide the SERVICES or other systems, PLANETHOSTER may take all reasonable measures to protect the SERVICES and PLANETHOSTER’s systems, including the suspension of the CLIENT’s access to the SERVICE. Repeated breach of the stated restrictions may result in the termination of the CLIENT’s account.
11.2 For dedicated hosting, files or folders containing the word "cache", with or without capital letters, are excluded from archiving.
11.3 PLANETHOSTER reserves the right to exclude from the archives files with the following extensions: .tar.gz, .tar, .iso, .img, .zip, .jpa, .7z, .rar, .mkv, .wav, .mp3, .flac, .avi, .mpeg, .mp4, .mpg, .tmp, .ogg, .wmv and .vdi.
11.4 The CLIENT is warned of his overconsumption without his site being deactivated.
PLANETHOSTER reserves the right to immediately suspend without notice if the site endangers the stability of the installations.
ARTICLE 12 | WITHDRAWAL
12.1 The CLIENT may, at any time within 14 calendar days of the conclusion of the present CONTRACT, at his/her sole discretion, cancel the purchase of the SERVICES, without penalty and without giving any reason, by sending a written notice to PLANETHOSTER.
12.2 PLANETHOSTER undertakes, where applicable, to send an acknowledgement of receipt of the cancellation to the CLIENT by email, without delay.
12.3 The exercise of the right of withdrawal by the CLIENT terminates the obligations of the parties to perform the CONTRACT.
12.4 PLANETHOSTER commits to a refund at the latest within fourteen days after the day PLANETHOSTER is informed of the decision of the CLIENT to withdraw.
For domain name services, a portion of the payment is retained to cover registration costs. After 7 days of service, PLANETHOSTER reserves the right to refund the customer in the form of PLANETHOSTER credit only. After 30 days, refunds are issued as credits and can be requested on a prorated basis for up to 180 days.
ARTICLE 13 | TERMINATION
13.1 CUSTOMER may at any time and at its discretion, terminate the CONTRACT by sending a notice to PlanetHoster from its customer account only, and not by ticket; no registered email is accepted. The amounts paid by the CUSTOMER in relation to domain names, SSL certificates and licenses are not refundable.
13.2 PLANETHOSTER may terminate the CONTRACT at its sole discretion, upon 60 days’ prior notice.
13.3 If the CLIENT threatens legal proceedings against PLANETHOSTER, PLANETHOSTER reserves the right to cease any communication with the CLIENT and to immediately suspend the SERVICES provided to the CLIENT. Following legal proceedings, all communication shall be made through legal counsel.
13.4 Failure by the CLIENT to comply with the provisions of the CONTRACT, or the dissemination of any CONTENT likely to give rise to civil and/or criminal liability shall entitle PLANETHOSTER to interrupt the CLIENT’s SERVICES without any prior warning and to immediately and automatically terminate the CONTRACT, with no right to damages being claimed by the CLIENT. In such case, all sums due by the CLIENT shall be payable on the date of termination.
ARTICLE 14 | CASES OF FORCE MAJEURE
14.1 In situations where the SERVICES or any obligation of PLANETHOSTER under the present CONTRACT are prevented, limited or disrupted by any force majeure event beyond the reasonable control of PLANETHOSTER, including but not limited to fires, explosions, failure of the transmission networks, collapse of infrastructures, epidemics, earthquakes, floods, electrical failure, war, embargo, law, injunction, government requirements, strike, boycott, failure of its network service provider, or any other event of force majeure beyond the reasonable control of PLANETHOSTER, PLANETHOSTER shall be relieved of its obligations under the terms of the CONTRACT.
14.2 In these situations, PLANETHOSTER shall be released from its obligations within the confines of this impediment, limitation or disruption. In the case of force majeure, PLANETHOSTER shall regularly inform the CLIENT of the repercussions of the force majeure event and the prognosis for recovery.
14.3 The obligations arising from the CONTRACT shall be suspended for the duration of the situation of force majeure.
14.4 If the effects of the force majeure event were to last for a period exceeding two months, either party shall have the right to terminate the SERVICES, without any right to indemnification.
14.5 In the event of bankruptcy or death, anyone wishing to claim the services has 30 days to provide proof of identity or proof of billing. They must also order a The World or HybridCloud account. Once this is done, PLANETHOSTER is able to transfer the CONTENT and the domain name.
ARTICLE 15 | MODIFICATION OF THE TERMS AND CONDITIONS
15.1 PLANETHOSTER may amend these Terms and Conditions or any other supplementary Terms and Conditions applying to a SERVICE in order to reflect changes of law or any change to the SERVICES. PLANETHOSTER recommends that CLIENTS regularly refer to the Terms and Conditions. Changes made to these Terms and Conditions will be reported to the CLIENT via email at least 30 days prior to the date of the amendment. Any amendments will also be published [on this page]. The amendments will not apply retroactively and will come into force at least 30 days after they have been notified to the CLIENT. However, amendments that are specific to a new SERVICE functionality or amendments made for legal reasons will immediately apply. If the CLIENT does not agree with the amendments made to the Terms and Conditions of a specific SERVICE to the benefit of PLANETHOSTER, he/she may terminate the CONTRACT by sending a written notice to PLANETHOSTER no later than 30 days following the effective date of such amendment.
ARTICLE 16 | MODIFICATION OF THE SERVICE
16.1 The CLIENT agrees that PLANETHOSTER cannot be held responsible towards the CLIENT or to any third party for any amendments or for the termination of the SERVICES. If the CLIENT has paid to use the SERVICES and PLANETHOSTER terminates or significantly reduces their functionality, a reimbursement will be made to the CLIENT in proportion to the advanced payment.
ARTICLE 17 | COMPENSATION
17.1 In addition, the CLIENT shall release and indemnify PLANETHOSTER, its associated companies, its agents and employees and hold them harmless against any claims, lawsuits or legal actions arising from or related to its use of the SERVICES or consequent upon the violation of the present Terms and Conditions, including any liability and financial burden arising from claims, recorded losses or damages, lawsuits filed and court decisions, and related court and attorney fees.
17.2 The CLIENT agrees to indemnify and defend PLANETHOSTER, its associated companies, subsidiaries, managers, representatives, employees, agents, partners, subcontractors and licensors for any claim or demand, including costs of reasonable attorney's fees, made by a third party, related to or in connection with: (a) any CONTENT submitted, displayed, transmitted or made available by the CLIENT through the SERVICES; or (b) the violation of third party rights by the CLIENT.
17.3 This means that the CLIENT shall not sue PLANETHOSTER, its affiliates, subsidiaries, managers, representatives, employees, agents, partners, subcontractors and licensors following their decision to delete or refuse to process any information or CONTENT, warn the CLIENT, suspend or terminate the CLIENT’s access to SERVICES, or take any further measure during an investigation concerning a possible violation or resulting from PLANETHOSTER’s deduction that a violation of this CONTRACT has taken place. This provision applies to all violations described or considered in the present CONTRACT. This obligation will continue to be applicable after the termination or the expiry of the present CONTRACT or the use of the SERVICES by the CLIENT. The CLIENT acknowledges that it shall be responsible for any use of the SERVICES via its user account, and that the present CONTRACT applies to any use of this user account. The CLIENT undertakes to comply with the present CONTRACT and to indemnify and defend PLANETHOSTER for any claim or demand arising from the use of such user account, irrespective of whether or not the CLIENT expressly authorized the use.
ARTICLE 18 | HYPERLINKS AND THIRD PARTY MATERIALS
18.1 Certain CONTENT, components or features of the SERVICES may include information from third parties or hyperlinks to other websites, resources or CONTENT. Since PLANETHOSTER may have no control over such information or third-party websites, the CLIENT recognizes and accepts that PLANETHOSTER shall not be held responsible for the availability of the websites or resources, and does not approve and guarantee their accuracy and may under no circumstances be held responsible for any CONTENT, advertisement, product or information displayed on or available from the websites or resources. The CLIENT also recognizes and accepts that PLANETHOSTER cannot under any circumstances be held responsible for any damage that the CLIENT suffers or claims to have suffered, directly or indirectly, following its use of the CONTENT or the trust accorded to such CONTENT, advertisement, products or information displayed on or available from these websites or resources.
ARTICLE 19 | DISCLAIMER OF WARRANTIES
19.1 Our SERVICE offer is subject to a general obligation of diligence within the limits of commercial reasonableness.
19.2 PLANETHOSTER cannot be held responsible for any of the following circumstances:
Deterioration of an application caused by the CLIENT and/or non-compliance with given advice;
Improper use of the SERVERS and software by the CLIENT or its customer base;
Partial or complete destruction of the information transmitted or stored caused by errors that are directly or indirectly attributable to the CLIENT.
19.3 PLANETHOSTER shall not be held responsible for the CLIENT’s non-compliance with the rules, laws and with national and international public policy and moral obligations.
19.4 Given the characteristics of the Internet of which the CLIENT declares having knowledge, PLANETHOSTER shall not be held responsible for:
The CONTENT of the information that is transmitted, displayed or collected, its operation and update as well as any file and notably address files and also audio, text, images, formal aspects, data accessible on the website in any way whatsoever.
The possible misuse of passwords, secret codes, and more generally of any information sensitive to the CLIENT. PLANETHOSTER cannot be held responsible for such management, for which the responsibility lies with the CLIENT.
Indirect damages, referring to losses that do not directly and exclusively result from the partial or total failure of the SERVICES, such as commercial damage, loss of orders, deterioration of the brand's image, any business damage, loss of profit or loss of CLIENTS (for instance, the inappropriate disclosure of confidential information, as a result of a defect or system hacking), for which the CLIENT will act as its own insurer or may take out the appropriate insurance. Any action brought against the CLIENT by a third party constitutes an indirect loss, and thus cannot give rise to compensation.
19.5 PLANETHOSTER shall not be held responsible for the full or partial non-compliance with an obligation and/or a failure of the operators of the networks providing access to the Internet, and in particular of its access provider(s). In consequence, PLANETHOSTER informs the CLIENT that the provision of SERVICES depends on other technical operators and that it shall not be held responsible for their default.
ARTICLE 20 | LIMITATION OF LIABILITY
20.1 Within the limits of the law, the entire liability of PLANETHOSTER, its suppliers and distributors, with respect to any claim for the purpose of these Terms and Conditions, including any legal warranty, fault or negligence of PLANETHOSTER, is limited to the costs that the CLIENT has paid for the use of the SERVICES (or, at the option of PLANETHOSTER, to provide such SERVICES again).
20.2 Within the limits of the law, PLANETHOSTER, its suppliers and distributors cannot be held responsible for the loss of profit, income, data or the indirect, special, accessory or punitive damages and interest.
20.3 PLANETHOSTER, its suppliers and distributors cannot be held responsible, under any circumstances, for any loss or damage that could not be reasonably foreseeable.
20.4 Any contractual, tortious, legal or any further claim related to any loss or damage suffered by the CLIENT due to, or in connection with the CONTRACT, must be made not later than one year after the termination of the CONTRACT.
ARTICLE 21 | APPLICABLE LAW AND JURISDICTION
21.1 The laws of Quebec, Canada other than its conflict of law rules applicable in this province govern any dispute arising from the CONTRACT or the SERVICES. The federal courts or the courts of the judicial district of Montreal, Canada, shall have exclusive jurisdiction to settle any dispute, which might arise out of the CONTRACT or the SERVICES. PLANETHOSTER and the CLIENT agree to submit to the exclusive jurisdiction of those respective courts.
21.2 The CLIENT must submit all legal documents to PLANETHOSTER's abuse department via ticket only. No registered mail is accepted. The CLIENT can use the "Abuse" form at: https://www.planethoster.com/en/Contact.